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Contact

Requesting information

  • If you have an enquiry, first check the FAQ area to see if your query has already been answered.
  • If you have a specific question about the Primary Strategy in your school or training/professional development - in the first instance contact the Primary Strategy Consultant at your LEA.
  • If your Primary Strategy manager is not able to resolve your query, please contact the National Strategies:
    [e] primary@nationalstrategies.co.uk
    Helpline: 0845 850 1444
    Textphone: 0845 850 1446

Ordering publications

  • A complete library of all Primary Strategy, including NLS and NNS publications, can be found in the Publications area of this website together with details of how to order. Many of our publications can be downloaded in PDF or WORD format.
  • If you cannot locate a publication, please use the search facility within the Primary Strategy site.
  • To order publications, please contact the DfES Publications Centre:
    [e] dfes@prolog.uk.com
    [t] 0845 60 222 60
    [f] 0845 60 333 60
    Textphone: 0845 60 555 60

Alternative formats

  • Primary Strategy materials are available in alternative formats on a 'Produce-on-Demand'(POD) basis.
  • Formats include: braille, audio, large print, subtitling, CDi and DVD.
  • Timescales for production will vary from one week to three months and longer depending on complexity of materials.
  • To request publications in alternative formats please contact:
    [e] primary@nationalstrategies.co.uk
    Helpline: 0845 850 1444
    Textphone: 0845 850 1446

Publications: Your views and queries

  • We would like to know your views about our publications. Also, if you  have any queries about any of our publications, please contact the National Strategies:
    [e] primary@nationalstrategies.co.uk
    Helpline: 0845 850 1444
    Textphone: 0845 850 1446

Technical problems or errors

  • If you have a problem downloading files from this site, first consult the Help section of the main Standards website.
  • If the problem persists or you have identified an error, please contact us at primarywebeditor@nationalstrategies.co.uk

We try to answer all queries within five days of receiving them.  More complex queries may require referral to a specialist and these will be replied to within three weeks.