Which file should I download?
We offer several different formats of the citizenship material to suit the needs of the many different users of the site:

• If you want only one or two individual files or units, just download the particular PDF or Word file that interests you from the page outlining that file's content. The PDF generates a higher quality printout, but if you wish to modify the unit/leaflet the Word version is the better choice. This may also be the format to choose if you don't have Acrobat reader (see information about downloading this below). If you want a large number of files, then one of the ZIP or EXE files will probably be quicker and easier for you.



• If you are using a Windows PC, then the self-extracting EXE file is probably the right format for you to select. Once the file downloads, simply double-click it and the PDFs are installed on your hard drive.



• The ZIP file is slightly more compact and quicker to download. Use this format if you have an unzipping program or if you are not using a Windows PC, or if your internet set-up will not allow you to download EXE files for any reason.

I need an unzipping program. Where can I get one?
There are many programs available on the internet for decompressing ZIP files. Because it is free and available for multiple computer platforms (PC, Macintosh, Linux and Solaris), we recommend Aladdin Expander.

How do I download a ZIP or EXE file?
Normally, just clicking on the link for the file you want should start the download process. A dialogue box will appear to ask you where to put the file. Depending on your computer set-up, the browser may even unzip the file and install the PDFs on your hard drive automatically.

How do I download a PDF?
As with the ZIP and EXE files, clicking on the link should do it. If you have Adobe Acrobat Reader installed, the PDF will probably open in your browser window. You can save the PDF by clicking the disk icon in the Acrobat Reader toolbar. If you do not wish to open the file right now, you can right-click on the link (control-click on a Mac) and choose Save Target As... (Download File to Disk on a Mac) from the pop-up menu, and choose where to save a copy of the file on your hard disk.

How do I download a Word file?
Again, simply clicking on the link should do it. If you have Microsoft Word installed, the file will either open in your browser or prompt you to save it, depending on your settings. If you do not wish to open the file right now, you can right-click on the link (control-click on a Mac) and choose Save Target As... (Download File to Disk on a Mac) from the pop-up menu, and choose where to save a copy of the file on your hard disk.

I clicked on the PDF link and I got a blank screen. What happened?
Some of the PDFs are very big and they take some time to download, especially on a home modem connection. While they are doing that, the screen may appear blank. If the connection breaks then the browser may remember the incomplete file and not display the PDF properly. To get around this, use the method outlined above to Save Target As... to get a copy of the PDF file on your hard disk that will not have these problems.

I can't open the PDF files!
You need a copy of Adobe Acrobat Reader to open, view and print PDF files. This software is free and is available from the Adobe website for several different computer platforms.

I have special accessibility requirements
Adobe have created a special site addressing accessibility concerns with the use of PDF files that should meet your needs.

I still can't get the file I'm downloading to work
If you continue to have trouble with the file, then please contact us by e-mail. It is possible that the file has become corrupted over time, and we will look into and replace any damaged files that we are alerted to.