Summary - This section provides a model Service Level Agreement and Memorandum of Understanding, which may be used or considered as a guide.    

We have now created a model SLA and Memorandum of Understanding, as promised. You are free to adopt them if you wish or use them as a basis for devising for your own agreements. We do not intend for them to act merely as documents, but as dynamic instruments capable of underpinning effective partnership working. To this end we would welcome your comments, and copies of SLAs and Memorandums of Understanding currently in use, so we can continue to improve our models and share effective practice.

Model SLA ( 120 Kb)

Model Memorandum of Understanding ( 74 Kb)

Publication Date: September 2005

Last updated: July 2006